Troubleshooting & FAQ

Find your issue below — each section is categorised so you can jump straight to what's relevant.

Performance & Browser

The app feels slow or unresponsive

"Background Worker blocked" or WebAssembly error

Map tiles are not loading — blank or grey map

My polygon won't close or the analysis button is greyed out

I drew a shape but the form popup didn't appear

I accidentally deleted a shape — can I recover it?

My shape colour is not what I expected

Street names are not appearing after clicking 'Get Street Names'

Address counts seem wrong or lower than expected

What do the ⚡ and 🔍 icons mean next to address counts?

The sidebar statistics don't match what I expect

I can't delete a team — it says it has assigned shapes

I can't delete a category — it says shapes are still assigned

Team name already exists warning when creating a team

What's the difference between Teams and Categories?

Can I save my work and come back later?

Does my data get sent to a server?

Which browsers are supported?

The map search isn't finding the location I typed